Careers at CPA-DMV

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Join a team working across technology, automation, engineering, business operations, and professional services.

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People First

Respect, collaboration, and trust.

Technology & Innovation

Build practical solutions with modern technology.

Professional Standards

Integrity, accountability, and quality.

Why CPA-DMV

Work where your contribution matters.

We value people who can take ownership, solve problems, work collaboratively, and turn ideas into meaningful results.

Meaningful responsibility

Take ownership of work that directly contributes to our clients and organization.

Collaborative culture

Work alongside professionals across technology, operations, engineering, and business.

Continuous learning

Develop your skills through practical experience, new challenges, and modern tools.

Professional standards

We value reliability, integrity, communication, confidentiality, and attention to detail.

Current opportunities

Open positions

Explore our current openings and review the responsibilities, qualifications, technical requirements, and expected outcomes before applying.

Technology / AutomationOpen Position

AI & Automation Specialist

RPA, Help Desk & Voice Agent

CPA-DMV is seeking an experienced AI & Automation Specialist to design, develop, and implement intelligent automation solutions for business and IT support operations. The role combines Artificial Intelligence, Robotic Process Automation, ticketing automation, and AI voice technology.

Remote / HybridFull-Time / Contract
Key responsibilities
  • Design and implement an intelligent help desk and ticket automation system.
  • Automatically receive, categorize, prioritize, and route incoming support requests.
  • Use AI to understand user issues and determine the appropriate response or action.
  • Automate common Level 1 support requests and repetitive help desk activities.
  • Create automatic responses for common support questions.
  • Integrate AI with internal knowledge bases and support documentation.
  • Automatically create, update, assign, and close tickets where appropriate.
  • Develop escalation rules for issues requiring Level 2 support or human intervention.
  • Design and configure an AI-powered voice agent for Level 1 help desk support.
  • Enable the voice agent to answer incoming calls and interact naturally with users.
  • Configure the voice agent to understand common technical and support questions.
  • Create support tickets automatically based on voice conversations.
  • Capture caller information, issue details, and conversation summaries.
  • Integrate the AI voice agent with ticketing, CRM, communication, and internal systems.
  • Configure intelligent call routing and escalation.
  • Transfer complex, sensitive, or unresolved issues to human support staff.
  • Identify repetitive manual processes that can be automated.
  • Design and implement RPA workflows to reduce manual work.
  • Combine RPA with AI to automate decision-based workflows.
  • Automate data entry, document processing, system updates, notifications, and task creation.
  • Develop AI agents capable of completing defined business and support tasks.
  • Design prompts, workflows, decision logic, confidence thresholds, and guardrails.
  • Integrate Large Language Models with business applications.
  • Implement Retrieval-Augmented Generation where appropriate.
  • Configure AI systems to provide accurate responses based on approved company information.
  • Test and monitor AI outputs to reduce incorrect or unsupported responses.
  • Create appropriate confidence thresholds and escalation rules.
  • Integrate AI and automation solutions through APIs, webhooks, databases, and third-party platforms.
  • Define clear human escalation and exception-handling processes.
  • Maintain audit logs for automated activities.
  • Create documentation, standard operating procedures, troubleshooting guides, and support documentation.
  • Train employees on newly implemented AI and automation solutions.
Required qualifications
  • Bachelor's degree in Computer Science, Information Technology, Artificial Intelligence, Data Science, Software Engineering, or a related field, or equivalent practical experience.
  • Hands-on experience with Artificial Intelligence and automation technologies.
  • Experience implementing Robotic Process Automation.
  • Experience working with Large Language Models and generative AI.
  • Experience with AI agents or conversational AI solutions.
  • Experience integrating applications using APIs and webhooks.
  • Understanding of databases and system integrations.
  • Strong troubleshooting and problem-solving skills.
  • Ability to understand business processes and convert them into automated workflows.
  • Strong written and verbal communication skills.
Preferred experience & technical skills
OpenAI API / Azure OpenAIMicrosoft Azure AIPythonJavaScript / TypeScriptMicrosoft Power AutomateUiPathAutomation Anywheren8nMakeZapierMicrosoft Power PlatformTwilioVoice AI platformsSpeech-to-Text technologiesText-to-Speech technologiesREST APIsWebhooksSQLCRM integrationsHelp desk systemsVector databasesRAG / Knowledge Base solutionsMicrosoft 365 integrationsAWS / Azure / Google Cloud
Initial projects
01

AI Help Desk Ticket Automation

  • Receive support requests.
  • Understand user issues.
  • Categorize tickets.
  • Determine priority.
  • Provide automated Level 1 responses.
  • Assign tickets to the appropriate department.
  • Escalate unresolved issues.
  • Maintain ticket history and documentation.
02

AI Voice Agent for Level 1 Support

  • Answer incoming support calls.
  • Identify the caller's issue.
  • Provide approved troubleshooting assistance.
  • Answer common questions.
  • Create support tickets.
  • Summarize conversations.
  • Escalate complex requests.
  • Transfer users to human support when necessary.
03

RPA + AI Business Process Automation

  • Identify repetitive internal processes.
  • Implement automation solutions combining RPA and AI.
  • Improve speed and accuracy.
  • Improve operational efficiency.
What success looks like
  • Reduced manual Level 1 help desk workload.
  • Faster response times.
  • Improved ticket routing and prioritization.
  • Successful automation of repetitive processes.
  • Reliable AI-to-human escalation.
  • Accurate call and ticket documentation.
  • Secure handling of confidential information.
  • Measurable improvements in operational efficiency.
Engineering / DesignOpen Position

Civil Engineer

AutoCAD

We are looking for a Civil Engineer with strong AutoCAD knowledge and hands-on design experience to support engineering and design projects related to heavy industrial facilities and structures. The ideal candidate should have at least 2 years of relevant experience and be interested in a long-term career commitment with the organization.

IndiaFull-Time
Key responsibilities
  • Prepare and develop civil and structural drawings using AutoCAD.
  • Create detailed engineering drawings, layouts, plans, sections, and construction details.
  • Work on the design and drafting of heavy industrial facilities, plants, foundations, structures, and related civil works.
  • Review engineering drawings, specifications, and project requirements.
  • Coordinate with engineers, architects, contractors, and project teams to ensure drawings meet project requirements.
  • Revise and update drawings based on engineering comments and site or project changes.
  • Ensure drawings comply with applicable engineering standards, codes, and project specifications.
  • Support quantity calculations, design documentation, and preparation of construction drawings.
  • Maintain proper drawing documentation, revisions, and project records.
  • Assist the engineering team in resolving design and drafting-related issues.
Required qualifications
  • Bachelor's Degree or Diploma in Civil Engineering.
  • Minimum 2 years of relevant Civil Engineering or design experience.
  • Strong practical knowledge and experience with AutoCAD.
  • Experience preparing civil or structural designs and drawings for heavy industrial projects is strongly preferred.
  • Ability to read and understand engineering drawings, specifications, and technical documents.
  • Good understanding of civil engineering design and construction practices.
  • Strong attention to detail and accuracy in preparing drawings.
  • Good communication, coordination, and problem-solving skills.
Preferred experience & technical skills
Heavy industrial buildings and facilitiesManufacturing plantsIndustrial foundationsEquipment foundationsStructural layoutsSite development and civil worksConcrete structuresSteel structuresIndustrial construction projects
What success looks like
  • Accurate and professionally prepared engineering drawings.
  • Reliable AutoCAD-based drafting and design support.
  • Well-maintained drawing revisions and project records.
  • Effective coordination with engineering and project teams.
  • Compliance with applicable standards, codes, and project specifications.
  • Long-term professional growth and contribution to engineering projects.

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